We use couriers to deliver most orders. Orders solely of seeds or small items may be sent via Royal Mail. We aim to dispatch your goods in 7 -14 working days, by 24 hour courier to mainland UK addresses, excluding the Scottish Highlands & Islands which may take longer. Pre-ordered items and plants may also take longer as availability can vary from week to week but we will notify you if your order is delayed. Sometimes your items may arrive seperately but we will advise you of this by email should this apply to your order. We will also contact you should there be any unexpected delay on your order and keep you updated at all times. We only charge your credit/debit card when we dispatch your goods.
DELIVERY COSTS
We charge a flat rate of £4.99 for all deliveries, regardless of size or weight to mainland UK addresses and £12.50 to the Scottish highland and islands. Small items which can be sent through the post to these areas will be charged less. Should your order total £50 or more, we are pleased to offer FREE delivery on orders to UK mainland addresses excluding the Scottish Highlands. If your order is only for seed packets (not seed potatoes) and no other items, make sure you select SEED ONLY ORDER on the delivery options and you will only be charged £2.99 instead of our standard £4.99 rate. This option is avilable to all UK addresses including the highlands & islands. If you wish to have an order delivered to the Isle of Mann, the Isle of Wight or any other UK islands, please contact us for a delivery quote prior to ordering and we will endeavour to find you the cheapest available option.
MISSING OR DAMAGED ITEMS
In the case of damaged or missing items, please inform us immediately. Unfortunately we will not be able to rectify any problems if you do not notify us, by email, within 48 hours of you receiving your order.
VEGETABLE PLANTS
We dispatch vegetable plants when they become available. If you have ordered a mixture of plants which includes available plants and plants which are not ready yet, we will hold your order until all the plants are ready. If you wish to split your order, so that you receive your plants as they become available, seperate delivery charges will apply.
VegGrower Veg Garden Collections come from a separate nursery to our individual plants so you will receive these separately to any other items you place on the same order.
Veg plants are dispatched Monday-Wednesday and occasionally on Thursdays. We don't dispatch on Fridays in order that plants are not left at the couriers sorting office over the weekend.
RETURNS
We do not accept returns of 'limited-life' items such as plants, tubers or food. If you change your mind about an item (subject to the above exclusions), it can be returned to us in it's original, undamaged and unopened packaging within 14 days of purchase for a refund. You will need to arrange the return of the item yourself and cover the postage costs. We advise you to send the item back by recorded mail or to obtain a proof of postage, in the case of your item going missing in the post you should then have some recourse with Royal Mail. Please email us prior to sending any item back. Any items returned found to have damaged or opened packaging or to be in an unsaleable condition will be subject to a minimum 30% restocking fee. |
