We do not accept returns of 'limited-life' items such as plants, tubers or food. If you change your mind about an item (subject to the above exclusions), it can be returned to us in it's original, undamaged and unopened packaging within 14 days of purchase for a refund. You will need to arrange the return of the item yourself and cover the postage costs. We advise you to send the item back by recorded mail or to obtain a proof of postage, in the case of your item going missing in the post you should then have some recourse with Royal Mail. Please email us prior to sending any item back. Any items returned found to have damaged or opened packaging or to be in an unsaleable condition will be subject to a minimum 30% restocking fee.